Booking the Mobility Service online

With reduced mobility, you are sure to have lots of questions

Book the Mobility Service online

Passengers with reduced mobility can now order Deutsche Bahn's Mobility Service even more easily. Whoever needs assistance with boarding, alighting or changing trains during their journey - for example a wheelchair platform lift - can do so conveniently with immediate effect on the Internet as well.

Our local service staff will be pleased to assist you when boarding, alighting or changing trains. Owing to the short stopping times however, they are unable to accompany you to your seat.

To order, please fill out the form and send it to us by 18:00 h one working day before your departure at the latest; for notifications on a Sunday or Monday, by 14:00 h on the Saturday before at the latest.

We require your coach and seat number on long-distance trains so that we can make sure you receive the assistance you require. On local trains, please indicate where you will be sitting instead of the reservation - e.g. 1st coach/front of train.

We will of course book your tickets and make reservations for you and, if you wish, also send them to you. You can order those by telephone on 01805/512 512 (EUR 0.14/min.). You can contact us from Mondays to Fridays from 08:00 to 20:00 h and Saturdays from 08:00 to 16:00 h.

For any further information, send us an e-mail at: $url{msz@bahn} or contact us on the telephone number given above.

When planning a journey with DB Autozug, we request you for organisational reasons to send your advance notification at least 10 working days before the date on which you wish to travel and to inform us of a telephone number on which we can contact you for any questions we may have (the notification can only be made by the sales office that books your Autozug journey).

What we need for your notification

Surname, first name*
Adress
Postcode, city
Tel*
E-Mail*
The fields marked * are compulsory and must be completed.
Do you have a disabled person's ID document?*
yes no
Will you be accompanied on the journey?
yes no
What mobility aids do you use?*
None
Wheelchair users
Rollator
Other aid
Type of aid
Length x width
Weight
Do you require a hoist?
yes no
Our service staff will assist you by carrying a maximum of ONE piece of luggage.
Outbound journey:
Date of travel*
Departure station*
Departure time*
The fields marked * are compulsory and must be completed.
Do you require assistance to board the train?
yes no
Meeting point where you will be collected
Service Point
Travel Center
Other meeting point
Train number
Coach number / seat number
Transfer station 1
Arrival time
Departure time
Do you require assistance to change trains?
yes no
Number of your next train
Coach number / seat number
Transfer station 2
Arrival time
Departure time
Do you require assistance to change trains?
yes no
Number of your next train
Coach number / seat number
Transfer station 3
Arrival time
Departure time
Do you require assistance to change trains?
yes no
Number of your next train
Coach number / seat number
Destination station*
Arrival time*
The fields marked * are compulsory and must be completed.
Do you require assistance to get of the train?
yes no
Message
Return journey
Date of travel*
Departure station*
Departure time*
The fields marked * are compulsory and must be completed.
Do you require assistance to board the train?
yes no
Meeting point where you will be collected
Service Point
Travel Center
Other meeting point
Train number
Coach number / seat number
Transfer station 1
Arrival time
Departure time
Do you require assistance to change trains?
yes no
Number of your next train
Coach number / seat number
Transfer station 2
Arrival time
Departure time
Do you require assistance to change trains?
yes no
Number of your next train
Coach number / seat number
Transfer station 3
Arrival time
Departure time
Do you require assistance to change trains?
yes no
Number of your next train
Coach number / seat number
Destination station*
Arrival time*
The fields marked * are compulsory and must be completed.
Do you require assistance to get off the train?
yes no
Message
Personal data are automatically recorded, processed and used for order handling at Deutsche Bahn. For security reasons, the data you enter will be transmitted in an encrypted format.